Privacy Policy
OptiServe Group Inc
450 W Main Street, Suite A-103,
Gallatin, TN 37066
Phone: (615) 358-8187
Email: info@OptiServ-Grp.com
Introduction
OptiServe Group Inc (“OptiServe,” “we,” “our,” or “us”) is dedicated to protecting the privacy, confidentiality, and security of all personal, business, and medical information entrusted to us. We provide call center support, data entry, and medical billing and collection services for government agencies, healthcare organizations, and private-sector clients.
Our privacy practices align with all applicable federal and state regulations, including the Health Insurance Portability and Accountability Act (HIPAA), the Federal Information Security Management Act (FISMA), and the National Institute of Standards and Technology (NIST) 800-53 security framework. This Privacy Policy explains how we collect, use, share, and safeguard information through our website and service operations.
Information We Collect
We collect information necessary to deliver our services securely and effectively. This may include personal information such as names, addresses, phone numbers, and email addresses, as well as employment or business contact details.
For clients and partners in the healthcare sector, we may collect medical billing and insurance data, payment details, and other related records authorized under applicable laws. Our website may also collect limited technical data—such as IP addresses, browser types, and device identifiers—to enhance functionality and security.
We do not sell, trade, or share personally identifiable information for marketing or advertising purposes.
How We Use Information
Information collected by OptiServe Group Inc is used solely for legitimate business purposes. These include providing contracted services, processing billing transactions, maintaining communication with clients, performing data management, and ensuring compliance with contractual and legal obligations.
We may also use information for internal purposes such as training, quality assurance, and system security improvements. All information is handled in strict confidence and used only for the purpose for which it was originally obtained or authorized.
Information Sharing and Disclosure
OptiServe Group Inc limits data access and disclosure to what is strictly necessary to fulfill contractual or legal responsibilities. Access is granted only to authorized employees, contractors, or subcontractors who require the information to perform their duties. All personnel with access are bound by confidentiality and data protection agreements.
We may disclose information when legally required, such as in response to audits, subpoenas, or official investigations. When partnering with third-party service providers for secure hosting, communication systems, or technology support, those providers must adhere to strict security and confidentiality standards consistent with federal data protection laws.
We never sell or share personal data with advertisers or external marketing entities.
Data Security
We employ advanced technical and administrative safeguards to protect all data under our control. OptiServe Group Inc follows the NIST 800-53 and FedRAMP Moderate Baseline standards to ensure comprehensive protection.
Our systems utilize encryption, multi-factor authentication, and access control protocols to prevent unauthorized use or disclosure. Data is stored in secure, redundant environments with regular backups and disaster recovery measures. All employees receive continuous training in HIPAA compliance, cybersecurity, and privacy protection best practices.
Data Retention
Information is retained only for as long as necessary to fulfill contractual, operational, and legal obligations. Once the retention period expires, data is securely deleted, destroyed, or anonymized in accordance with federal data disposal regulations.
Your Privacy Rights
Clients and individuals who interact with OptiServe Group Inc may request access to their personal information, corrections to inaccurate records, or deletion of data when permissible by law.
To exercise these rights or make a privacy-related inquiry, please contact us at info@OptiServ-Grp.com or call (615) 358-8187.
HIPAA Compliance
OptiServe Group Inc operates as a Business Associate under HIPAA regulations. We maintain full compliance with the Privacy, Security, and Breach Notification Rules, and we execute Business Associate Agreements (BAAs) with all covered entities. Protected Health Information (PHI) is handled, stored, and transmitted using secure systems that meet or exceed federal compliance requirements.
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve usability and performance. These tools collect anonymous data such as site visits and navigation patterns to enhance the user experience. No personal data is collected unless voluntarily submitted through a form. Users may disable cookies in their browser settings if they choose.
Links to Other Websites
For convenience, our website may include links to other government or third-party websites. OptiServe Group Inc is not responsible for the privacy practices or content of external sites. We encourage visitors to review those privacy policies before submitting any personal information.
Children’s Privacy
Our website and services are intended for adults and professional users. We do not knowingly collect personal information from individuals under the age of 18. If such information is inadvertently received, it will be deleted immediately.
Policy Updates
OptiServe Group Inc may update this Privacy Policy periodically to reflect changes in laws, technology, or company practices. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed about our commitment to privacy and data protection.